Privacy & Cookies
This privacy notice sets out how I use and protect any personal data or sensitive data you give me about you and/or your child in accordance with the Data Protection Act 1998 and the General Data Protection Regulations (‘GDPR’ ) (May 2018). The data you provide may be via my website contact form, phone or email.
I am registered with the Information Commissioner’s Office (‘ICO’) www.ico.org.uk as a Data Controller and my registration number is ZA462851
If you have any questions or wish to make a request in relation to your information, please email me, Lynette O’Sullivan, at: firstname.lastname@example.org
1. Why do I need to collect your personal data and what is the lawful basis for doing so?
I need to collect information about you so that I can:
Know who you are and communicate with you in a personal way.
Contact you if necessary.
Provide a counselling service to you.
Comply with the recommendations of my professional body and insurance company.
The lawful basis for the above is ‘legitimate interests’.
What is the ‘legitimate interests’ basis?
Article 6(1)(f) of the GDPR allows a lawful basis for processing where:
“processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.”
2. What personal information do I collect, when do I collect it and why?
At first contact, I collect the following information in order to establish if I can provide you (or your child) with counselling and to enable me to communicate effectively with you:
Your child’s name, age and date of birth (if counselling is for a child or young person)
Your contact details including postal address, telephone number(s) and email address
At first contact you may also choose whether or not to share with me a brief description of why you are seeking counselling for yourself (or your child).
At assessment, if you decide to proceed with counselling provided by me for yourself (or your child), I collect the following information:
Your GP details and emergency contact details
Children & Young People Counselling
Your written consent to the counselling for your child if under 16 (unless your child is ‘Gillick Competent’ ie. has sufficient understanding of the process to be able to give their own consent)
Your child’s GP details and emergency contact details
During counselling, I collect the following information:
Record of dates of attendance
Brief notes of sessions to be used as an aid to the memory, to help monitor the process and for reflecting on my practice in clinical supervision.
These records are anonymised using codes and are held separately from personal data that identifies you or your child to protect your privacy.
3. Sharing information
In the following exceptional circumstances I may have a legal obligation or an ethical responsibility to break confidentiality with you and share information with a third party:
If you, or someone else is at risk of significant harm
If I have to safeguard a child, young person or an adult at risk
If I am required by law to disclose information
I would aim to discuss this with you first wherever possible but if you do not give consent I may still have to make a disclosure to an appropriate authority.
4. Where do I keep the information and how long do I keep it?
All information is stored securely and confidentially, either in electronic form using codes and password protection, or as paper records also using codes and kept in a locked filing cabinet.
Personal data will be securely destroyed or deleted at the end of counselling. Anonymised counselling notes will be held for 7 years after you or your child’s final counselling session with me, or 7 years after their 18th birthday, whichever is longer.
5. Your rights
GDPR provides you with the right to be informed about how I collect and process your personal data, to request access to it, to have it rectified if it is inaccurate or incomplete and to ask for it to be erased. You also have the right to complain to the ICO if you think there is a problem with the way I am handling your data.
More information about your individual rights can be found on the ICO website www.ico.org.uk
GDPR provides children with the same rights as adults over their personal data. This will be explained to them in their own separate Privacy Notice prior to them beginning counselling.
Cookies and how they Benefit You
Our cookies help us:
Make our website work as you'd expect
Improve the speed/security of the site
Continuously improve our website for you
Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)
Collect any personally identifiable information (without your express permission)
Collect any sensitive information (without your express permission)
Pass data to advertising networks
Pass personally identifiable data to third parties
Pay sales commissions
You can learn more about all the cookies we use below
More about our Cookies
Website Function Cookies
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Third party functions
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Turning Cookies Off
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